The PRO Pledge
PRO Member Sets the Standard in the Remodeling Industry
Our mission is to be the DC Metropolitan area’s most trusted resource in remodeling, where homeowners and professional remodelers alike turn for inspiration and information. When you hire a PRO member company, rest assured that your remodeler will adhere to the PRO Pledge of core values and ethics.
Each member of PRO is pledged to observe high standards of honesty, integrity and responsibility in the conduct of business:
1. By promoting in good faith only those products and services which are known to be functionally and economically sound, and which are known to be consistent with objective standards of health and safety;
2. By making all advertising and sales promotion factually accurate, avoiding those practices which tend to mislead or deceive the customer.
3. By writing all contracts and warranties such that they comply with federal, state, and local laws.
4. By promptly acknowledging and taking appropriate action on all customer complaints.
5. By refraining from any act intended to restrain trade or suppress competition.
6. By attaining and retaining insurance as required by federal, state, and local authorities.
7. By attaining and retaining licensing and/or registration as required by federal, state, and local authorities.
8. Taking appropriate action to preserve the health and safety of employees, trade contractors, clients and the public.